FAQ
Is your showroom open? Can I pick-up my order?
Our showroom is open! If you are local to Denver and want to pick up your order, please call us or place your order online and select "in-store pickup" at checkout. You will receicve an email when you order is ready for curbside or in-store pickup.
When will my order ship?
Orders placed Monday through Friday before 4pm MST will ship same-day. Orders placed after 4pm MST on Friday or over the weekend will ship the following business day (weekends and holidays excluded)
We do not ship on the following holidays in 2024: Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, New Years Day, Memorial Day, the 4th of July, 5th of July, Labor Day.
Can I ship to a PO Box?
FedEx does not deliver to PO Boxes. For packages less than 1lb, you will have the option of selecting "Saver Shipping" which can ship via the US Postal Service to a PO box. For larger orders, please provide a street address for FedEx shipping. If you have any questions, please call us 1-800-209-6122.
How will I know that my order has shipped?
You will get a shipping confirmation email with the FedEx or USPS tracking number for your order.
Do you offer free shipping?
No. As we like to say, there is no such thing as free shipping. Somebody pays for it! We only charge our customers the fee that FedEx or USPS charges us for shipping. We keep our prices incredibly low and competitive, and we are therefore unable to absorb shipping costs.
Do you have coupon codes?
No, however we do offer quantity discounts. These discounts are visible on each individual product page.
Where can I find information about quantity discounts?
On each product page, belowthe price, there is a box that describes the tiered discounted prices and the number of items needed to obtain each price.
Is your website secure?
Yes, our website is 100% secure and is tested daily by McAffee Secure to ensure protection. We use Secure Sockets Layer (SSL) encryption. This is the industry standard for keeping your information out of the wrong hands.
What will you do with my customer information?
We sell awesome Christmas lights, not customer information. At Novelty Lights, we are committed to protecting your privacy. The information you provide is used only within our company to process orders. We do not give or sell any customer information to third parties.
How do I make a return?
UPDATED RETURN POLICY EFFECTIVE AUGUST 1st 2022
Satisfaction Guarantee
Our job at Novelty Lights, LLC is to exceed your purchasing experience beyond expectations.
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All products can be returned within 45 days of purchase.
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If you receive a defective product, contact us within 45 days of purchase.
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Our Customer Service professionals are here to satisfy all business needs.
IMPORTANT Returns Acceptance
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Returns will not be accepted 45 days after purchase date.
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All products returned due to buyer choice must abide to the following guidelines.
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Product(s) must be contained in original packaging with all contents and sufficient packing material to ensure they’re resaleable.
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Returned Products must not have been used, installed, or modified in any way.
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Customers will be charged a 15% re-stocking fee on non-defective products with no exceptions.
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Customers are responsible for shipping costs to return non-defective products.
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We don’t refund shipping costs associated with the original purchase.
What if the product is defective?
All products sold by NoveltyLights.com have a warranty, the length of which can be found in the product overview. Our goal is to correct the situation as quickly as possible which will result in a full refund of your defective products or exchange.
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If we’re aware of a defective product that you’ve received, we will gladly exchange your defective product for the same product title, provided it’s still available.
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Product(s) must be contained in original packaging with all contents.
Please ship your package from the nearest post office or shipping provider of your choice. Please include in the package your original packing invoice or a printout of your order confirmation email.
Novelty Lights
9800 E Easter Ave, STE 160
Centennial, CO 80112
If you have any questions or concerns, please contact us.
1 (800) 209 6122 Ext.102
Or
What forms of payment do you accept?
We accept Visa, Mastercard, Discover and American Express. You can also pay through PayPal.
What are your hours of operation?
You can reach our sales or customer service teams by calling 1-800-209-6122 M-F from 9am MST until 5pm MST. Or email us at customerservice@noveltylights.com anytime.
I live in Denver, can I come pick up my order?
Yes, please call us to place your order and allow us 3-5 days to have your order ready for pick-up.
Do you ship to Alaska? Hawaii?
Yes. Please call us to place your order so we can explain the shipping options and related charges. We cannot process orders to Hawaii or Alaska online.
Do you ship to Canada?
Yes, we do ship to Canada and you may place your order online and select the appropriate Canadian shipping option. Pleaste note that all prices on our website, products & shipping, are in US dollars.
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